One ticket includes entry to the event, which includes a 2x course meal, live show and after party/disco. Group Tickets include 6 or 12 people, 2x course meal, live show and after party/disco.

Drinks are not included with your ticket, but the bar will be open throughout the event for you to buy drinks.

The fictional setting of The Bank Heist show is set at the Royal Police Officers Ball. We welcome guests to dress up as Police Officers or Robbers if you want to make the evening fun, however - this is not a requirement. The most important thing is that you to feel comfortable, relaxed and have a great time!.

The 2x course meal will be a Main & Dessert. At the majority of our events we serve a chicken main meal & chocolate based dessert. However, this is subject to change depending on our suppliers and therefore we are not able to give specific details about our menus in advanced. However, we can assure you it will be delicious!.

Upon the check-out page when purchasing your ticket, you will see a dropdown list to select any dietary requirements you may have.

If you do not select any dietary requirements, the standard dinner package includes a chicken based main meal and a chocolate-based dessert.

Dietary requirements must be advised to us ahead of the event, if you have forgotten to do this or given your ticket to someone else, you can contact us by filling out the contact form on our website or message us on Facebook. We cannot guarantee dietary needs will be catered for on the night of the event without any prior communication.

Doors open at 6:30pm. 2x course meal is served from 7:15pm. The show starts at 8:30pm, will include an interval and end at approximately 10pm. There will be an opportunity for drinks and dancing from 10pm - 11pm. Please note these times are subject to change slightly depending on audience size and speed of food service at the venue. The times above are a close guide but are subject to change given the nature of this being a live event.

We only reserve seats together for group bookings. (1 Group Ticket will allow either 6 or 12 guests)

We always endeavour to seat Group Tickets on private tables. However, please note that we use various venue types for our events with both long and round tables. Therefore, booking as a group might not always guarantee an entire private table as it will be subject to the configuration of the venue. However, we do guarantee Group Tickets will be seated together and will be given the best seats in the house. We do not take reservations for tickets sold separately. If you have booked individual tickets, our seats and tables are there to be claimed on a first come first served basis. If you are coming as part of a large group or you would like to sit at the front, we suggest arriving at the venue 10 minutes prior to the doors opening time. We will always try our best to accommodate your group.

We do make exceptions for customers with special requirements. If you do have any access or physical requirements please contact us through our contact page - *Please Note: for any requests of this nature, please contact us at least 7days prior to the event you are attending*.

Tickets will be available at least 3 months prior to the event date. Join the mailing list on our homepage for the most up to date ticket information and follow us on social media.

The Bank Heist is open to 16+ years. Guests under the age of 18 must be accompanied by an adult.

If an event has sold out, we recommend subscribing to our mailing list on our homepage. We will release any new dates and locations through here.

Before contacting us, please check this FAQ page thoroughly! Although we love talking to you, we are dealing with high volumes of ticket holders, therefore if you can find your answers on this FAQ page then that's brilliant for both of us! If not, either email us through our contact page on the website or message us on Facebook. Although we do answer questions through our other social media platforms, these are our main contact channels.

*Please Note - any emails or messages received where the question is already answered on our FAQ page will not get a response*. Please do not email or ring any of our venues. Although they'll try to help you as best they can, you're best contacting us directly with your questions!

For private or corporate events, please go to the private hire page & fill out the contact request form.

*Note - Please do not contact us via this form regarding individual tickets, group tickets or any other matter in relation to a public event. This form is for booking information for private hire or corporate events only. Any other requests or questions will not be responded to*.

Your ticket is emailed to you straight after purchase. Please check your spam and junk folders if you cannot see it. It is important that you input the correct email address upon purchase. If you are still having issues finding your ticket, please fill out the contact form on the website and one of our team will be in touch.

If you misplace your ticket, you will still be able to check in at the event without it by providing your name, email address and a form of ID.

No, we can check you into the event with an e-ticket on your phone. Please ensure you have either a digital or a printed copy upon arrival.

If a venue is reported as closed down or temporarily closed, we will work closely with the venue to plan a future re-opening. Alternatively, we may need to seek another suitable venue in a nearby location. Customers will be informed of any venue change prior to the date of the event.

Unfortunately, we are not able to offer a refund or credit note for customers who either choose or are not able to attend due to COVID-19 or any other reason. Under the current government advice, we are not able to offer a refund or credit note for individual cases of illness or a change of circumstances. This is normal practice for ticketed events and is in line with our terms and conditions.

A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in our shows. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” during the show due to our lighting and production. These seizures may have a variety of symptoms, including light-headedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.

You will not be allowed into the venue early, but you may bring decorations as long as they do not obstruct anyone's view.

Please note, we only sell tickets via our official website www.thebankheist.co.uk and our event partner Eventbrite. We cannot take any responsibility for fraudulent tickets purchased via third party platforms such as Skiddle, Fever and others.

All our events our suitable for wheelchair users and guests who require other types of access. You will need to buy tickets online either individually or as part of a group and then advise us by filling out the contact form what your specific needs are. Please note we do not offer discounts for carer tickets.

No. We do not offer any discounted tickets to blue light staff or carer tickets. We recommend signing up to our homepage for 5% off tickets.